National Occupational Standards

Given that work on The Social Work Toolkit began at a time of great change for the profession, each resource on The Social Work Toolkit has been mapped against the National Occupational Standards which were developed by the General Social Care Council (GSCC) in 2002 in conjunction with the Care Council for Wales, the Northern Ireland Social Care Council and the Scottish Social Services Council.

Regulation of the social work profession in England has since passed to the Health and Care Professions Council (HCPC). However, the GSCC's 2002 National Occupational Standards may still apply to some social workers in England, whose institutions have not yet switched over to the Professional Capabilities Framework and the HCPC's Standards of Proficiency. From September 2013 all social workers in England should refer to the Professional Capabilities Framework and the Standards of Proficiency as the GSCC's National Occupational Standards will no longer be in use.

National Occupational Standards for Social Work (or equivalent) apply to all social workers in Wales, Northern Ireland and Scotland and should be referred to separately as they are each different:

Wales: http://www.ccwales.org.uk/nos-social-work/
Northern Ireland: http://www.niscc.info/content/uploads/nos_socwork.pdf
Scotland:http://www.scotland.gov.uk/Publications/2003/01/16202/17027

National Occupational Standards (NOS) describe the competencies required of social workers in whatever setting they may work. National Occupational Standards are valuable tools to be used as benchmarks for qualifications as well as for defining roles at work, staff recruitment, supervision and appraisal.

For quick access to specific resources that relate to particular NOS Units navigate the information below.


KEY ROLE 1: Prepare for, and work with individuals,families, carers, groups and communities to assess their needs and circumstances.
KEY ROLE 2: Plan, carry out, review and evaluatesocial work practice with individuals, families, carers, groups, communities andother professionals.
KEY ROLE 3: Support individuals to representtheir needs, views and circumstances
KEY ROLE 4: Manage risk to individuals, families,carers, groups, communities, self and colleagues
KEY ROLE 5: Manage and be accountable, withsupervision, and support, for your own social work practice within your organisation
KEY ROLE 6: Demonstrate professional competencein social work practice


KEY ROLE 1: Prepare for, and work with individuals, families,carers, groups and communities to assess their needs and circumstances

Unit 1 Prepare for social work contact and involvement

1.1 Review case notes and other relevant literature


COMMUNICATION SKILLS

Effective professional communication


Coping with communication barriers


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Diversity and equality


ASSESSMENT AND INTERVENTION

Starting out: Planning and thinking about your approach


Risk, Needs and Decision-making


Assessment


Endings



1.2 Liaise with others to access additional information that can inform initial contactand involvement

COMMUNICATION SKILLS

Effective professional communication


Coping with communication barriers


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Diversity and equality


ASSESSMENT AND INTERVENTION

Starting out: Planning and thinking about your approach


Risk, Needs and Decision-making


Assessment


Endings



1.3 Evaluate all information to identify the best form of initial involvement

COMMUNICATION SKILLS

Coping with communication barriers


ASSESSMENT AND INTERVENTION

Starting out: Planning and thinking about your approach


Risk, Needs and Decision-making


Assessment


Endings



Unit 2 Workwith individuals, families, carers, groups and communities to helpthem makemore informed decisions

2.1 Inform individuals, families,carers, groups and communities about your own, andthe organisation's dutiesand responsibilities

COMMUNICATION SKILLS

Effective professional communication


Person-centred listening


Gathering and sharing information


Coping with communication barriers


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


ASSESSMENT AND INTERVENTION

Starting out: Planning and thinkingabout your approach


Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention


Endings



2.2 Work with individuals,families, carers, groups and communities to identify, gather,analyse andunderstand information

COMMUNICATION SKILLS

Effective professional communication



Forms of communication


Person centred-listening


Gathering and sharing information


Coping with communication barriers


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


Ethics and values


Empowerment and partnership


Diversity and equality


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention


Intervention


Endings


LIFECOURSE PERSPECTIVES

Working across the lifecourse


Working with children and families



2.3 Work with individuals, families,carers, groups and communities to enable themto analyse, identify, clarify andexpress their strengths, expectations and limitations

Person centred-listening


Gathering and sharing information


Coping with communication barriers


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


Ethics and values


Empowerment and partnership


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention


Intervention


Endings



2.4 Work with individuals, families,carers, groups and communities to enable themto assess and make informeddecisions about their needs, circumstances, risks, preferredoptions andresources.

Person centred-listening


Gathering and sharing information


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Ethics and values


Empowerment and partnership


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention


Intervention


Endings



Unit 3Assess needs and options to recommend a course of action

3.1 Assess and review the preferredoptions of individuals, families, carers, groupsand communities

DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


Ethics and values



ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment



3.2 Assess needs, risks and optionstaking into account legal and other requirements

COMMUNICATION SKILLS

Gathering and sharing information


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


Ethics and values


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention



3.3 Assess and recommend anappropriate course of action for individuals, families,carers, groups andcommunities

DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


Ethics and values


Empowerment and partnership


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention


Intervention



KEY ROLE 2: Plan, carry out, reviewand evaluate social work practicewith individuals, families, carers, groups,communities and other professionals

Unit 4Respond to crisis situations

4.1 Assess the urgency of requestsfor actions

ASSESSMENT AND INTERVENTION

Starting out: Planning and thinkingabout your approach


Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention


Intervention


Endings



4.2 Identify the need for legal andprocedural intervention

DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Empowerment and partnership


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention



4.3 Plan and implement action to meet the immediate needs

DEVELOPING YOUR PRACTICE

Developing yourself professionally


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment and Intervention



4.4 Review the outcomes withindividuals, families, carers, groups, communities, organisations,professionalsand others

DEVELOPING YOUR PRACTICE

Developing yourself professionally


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment and Intervention


Endings



Unit 5Interact individuals, families, carers, groups and communities to achievechangeand development and to improve life opportunities

5.1 Develop and maintainrelationships with individuals, families, carers, groups,communities andothers

COMMUNICATION SKILLS

Effective professional communication


Person-centred listening


Gathering and sharing information


Coping with communication barriers


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


Ethics and values


Empowerment and partnership


Diversity and equality


ASSESSMENT AND INTERVENTION

Assessment


Intervention


Endings


LIFECOURSE PERSPECTIVES

Working across the lifecourse


Working with children and families



5.2 Work with individuals, families,carers, groups, communities and others to avoidcrisis situations and addressproblems

COMMUNICATION SKILLS

Person-centred listening


Gathering and sharing information


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Ethics and values


Empowerment and partnership


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Intervention


Endings



5.3 Apply and justify social workmethods and models used to achieve change and developmentand to improve lifeopportunities

COMMUNICATION SKILLS

Person-centred listening


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ETHICS, VALUES AND DIVERSITY

Your professional role and valuebase


Ethics and values


Empowerment and partnership


Diversity and equality


ASSESSMENT AND INTERVENTION

Starting out: Planning and thinkingabout your approach


Risk, Needs and Decision-making


Assessment


Intervention


Endings



5.4 Regularly monitor, review andevaluate changes in needs and circumstances

COMMUNICATIONSKILLS

Person-centredlistening


DEVELOPING YOUR PRACTICE

Developing yourself professionally


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Assessment


Tools for Assessment andIntervention


Intervention


Endings



5.5 Reduce contact and withdraw fromrelationships appropriately

COMMUNICATIONSKILLS

Person-centredlistening


DEVELOPING YOUR PRACTICE

Getting the most out of yourplacement


ETHICS, VALUES AND DIVERSITY

Ethics and values


ASSESSMENT AND INTERVENTION

Assessment


Tools for Assessment andIntervention


Intervention


Endings



Unit 6Prepare, produce, implement and evaluate plans with individuals, families,carers,groups, communities and professional colleagues

6.1 Negotiate the provision to beincluded in the plans

DEVELOPING YOUR PRACTICE

Developing yourself professionally



6.2 Identify content and actions,and draft plans

DEVELOPING YOUR PRACTICE

Developing yourself professionally



6.3 Carry out your ownresponsibilities and monitor, co-ordinate and support the actionsof othersinvolved in implementing the plans

DEVELOPING YOUR PRACTICE

Developing yourself professionally



6.4 Review the effectiveness of theplans with the people involved

DEVELOPING YOUR PRACTICE

Developing yourself professionally


ASSESSMENT AND INTERVENTION

Intervention



6.5 Renegotiate and revise plans tomeet changing needs and circumstances

DEVELOPING YOUR PRACTICE

Developing yourself professionally



Unit 7Support the development of networks to meet assessed needs and planned outcomes

7.1 Examine with individuals,families, carers, groups, communities and others, supportnetworks which can beaccessed and developed

ETHICS, VALUES AND DIVERSITY

Diversity and equality


ASSESSMENT AND INTERVENTION

Tools for Assessment andIntervention


Intervention



7.2 Work with individuals, families,carers, groups, communities and others to initiateand sustain support networks

ASSESSMENT AND INTERVENTION

Tools for Assessment andIntervention


Intervention



7.3 Contribute to the developmentand evaluation of support


Unit 8 Workwith groups to promote individual growth, development and independence

8.1 Identify opportunities to formand support groups


8.2 Use group programmes, processesand dynamics to promote individual growth, developmentand independence, and tofoster interpersonal skills


8.3 Help groups evaluate plannedoutcomes for their members and to evaluate the appropriatenessof their work


8.4 Disengage from groupsappropriately


Unit 9Address behaviour which presents a risk to individuals, families, carers,groupsand communities

9.1 Take immediate action to dealwith the behaviour that presents a risk

COMMUNICATION SKILLS

Gathering and sharing information


ASSESSMENT AND INTERVENTION

Risk, Needs and Decision-making


Tools for Assessment andIntervention


Intervention



9.2 Work with individuals, families,carers, groups, communities and others to identifyand evaluate situations andcircumstances that may trigger the behaviour

COMMUNICATION SKILLS

Gathering and sharing information