Accessibility statement

This accessibility statement applies to

We want as many people as possible to be able to use this website. For example, that means you are able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using speech recognition software (tested with Windows Speech Recognition and Internet Explorer 11)
  • listen to the website using a screen reader (tested using Pericles TTS plugin and Google Chrome)
  • navigate most of the website using just a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.



How accessible this website is

We know some parts of this website are not fully accessible:

  • Most of the PDF documents on the site aren’t 100% accessible. However, they can generally be read with screen-reader software and are searchable. It is the metadata and structure of the files that need improving.
  • Not all videos have closed captions yet but many do have downloadable transcripts.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email explaining your issue.


Technical information about this website’s accessibility

We are committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

Not all videos have captions (many videos do have full transcripts, however). The lack of captions means this fails WCAG success criterion 1.2.2. We are currently creating captions for all videos, and aim to have this complete in 2022. If you want us to prioritise work on a specific video(s) please contact us using the contact details listed above. Please note that since these videos were published before 23 September 2020, the videos are still in compliance with the UK government regulations.

Many older PDFs are not accessible in a number of ways including missing document structure and missing metadata. However, they can be searched, and can be read using screen reader software. We aim to go through and make all PDFs on the site fully accessible in 2022. If you want us to prioritise work on a specific document(s) please contact us using the contact details listed above. Any new PDFs or Word documents we publish will meet accessibility standards.



Disproportionate burden

There is nothing on the site we believe to be a disproportionate burden to fix.


Preparation of this accessibility statement

This statement was prepared on 03/09/2020. It was last reviewed on 20/12/2021.

This website was last tested on 17/12/2020. The test was carried out internally by Social Work Toolkit staff.

We used random manual sampling to test the website.

This accessibility statement is based on the sample version provided by the UK Government.