The skill of being empathic

Learning Objectives

After considering this resource, you should understand what it takes to work in a sensitive and empathic manner.

As David Howe explains in this video, empathy is not a technique but a way of relating to people. We all have a natural capacity to empathise, to a greater or lesser degree, and we can develop this capacity.

For social workers in particular, it is important to be aware of the part empathy plays in building positive relationships. Empathy requires that social workers be genuine in their interest and concern for service users. Remain curious and fascinated in what they do, feel and say and that sincere interest will be noticed and appreciated by them.

Download: Video transcript

Reflective Questions

  1. Can you think of an occasion when you felt someone wasn't being genuine in their reaction to your feelings? Write down all the things that gave this away to you.
  2. How do you prepare yourself for direct contact with service users to ensure you are sensitive to what they are feeling genuinely and authentically each time?
  3. How do you unwind at the end of a heavy day? If you've had a particularly emotionally exhausting experience, what would you typically do to restore your strength and wellbeing?
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