Communication difficulties
Learning Objectives
After considering this resource, you should understand more about different communication difficulties that may arise in your work and how an awareness of these issues can help keep problems to a minimum.
At various stages of your work, you are likely to come into contact with service users who may be unable to communicate with you in the way you would expect. For example, an interpreter might be required to converse with someone during an interview, or a service user with a hearing impairment may use sign language to communicate.
In this chapter from Effective Communication: A Guide for the People Professions, Neil Thompson explores various communication difficulties and how your skills can be developed so you can respond to these potential barriers effectively.
To find out more about this book, please click here.