Non-verbal communication
Learning Objectives
After considering this resource, you should understand what non-verbal communication consists of, recognise how service users employ it, and how you could effectively incorporate it into your communication repertoire.
Non-verbal behaviours are used in communication every day. Both vocal and non-vocal, they include sounds and gestures that enhance and support meaning conveyed through speech.
In social work you will meet service users who have difficulty with conventional speech and who rely more on non-verbal communication methods.
This quick guide, by Karen Bunning, explores non-verbal communication and its role in social work. It encourages social workers to be mindful of how non-verbal communication could help balance power relationships with service users and offers advice for practice.
Reflective Questions
- How might you prepare for your first meeting with service users whose communication difficulties require a more tailored approach?
- What tools and resources are available to you to assist in enhancing the communication experience for service users with complex needs, as well as capturing quality feedback from them?
- What could you do if you feel you are out of your depth?
- How might discrimination against disabled people contribute to communication difficulties?