Receiving feedback from service users

Learning Objectives

After considering this resource, you should understand different ways of gathering service user feedback, the ethical considerations surrounding it and how feedback can help you to develop your practice.

As part of your placement and to demonstrate how you are progressing as a practitioner, you may be required to collect feedback from service users. There are a number of ways this can be achieved, but it should always be done sensitively and appropriately.

This following video features Rob Lomax talking about gathering service user feedback, how this might be done, the ethical considerations and how any feedback can help you to develop your practice.

Download: Video transcript

Reflective Questions

  1. Consider a situation when feedback you gave was ignored. How did it make you feel?
  2. How can you ensure giving feedback is an empowering experience for a service user?
  3. How can service user feedback help to improve your own practice? Your team's practice? Your organisation?
  4. How can service user participation help to develop social work values?
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