How to ask for feedback
Learning Objectives
After considering this resource, you should be able to formulate questions to seek feedback from service users.
Seeking feedback from service users can be mutually beneficial, demonstrating the social work values of partnership and empowerment. It also offers you valuable opportunities to develop your practice.
Based on material devised by Skills for Care, this resource suggests some questions that you could ask to help service users structure their feedback. It offers one way of presenting answer options to support their responses.
Reflective Questions
- What are the challenges in gathering feedback from a range of service users?
- How could you adapt these questions to seek feedback from service users with different needs? What other media/formats could be used?
- Put yourself for a moment in the shoes of a service user. What difficulties (practical or interpersonal) might they face in offering feedback?